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Facilitator Feedback Form
| * Required |
| * Chair/Facilitator name: |
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| * Stakeholder group name: |
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| * Observed meeting date: |
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Ratings Scale:
1 = Does not display skill at all
3 = Displays some skill in this area
5 = Displays exceptional, consistent skill in this area
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1. Staying Neutral
- Does not allow personal preferences, biases about how to work, etc. impact neutrality.
- Able to maintain neutrality and non-partisanship in the face of strong PJM substantive preferences.
- Can name the interests behind the stated positions or concerns of the participants.
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| Specific Examples: |
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2. Conflict Management
- Maintains composure even when the group is struggling, arguing, or when discussion is heated.
- Encourages the group to thoroughly explore alternatives and differences.
- Identifies the causes of conflict, unspoken issues, and hidden agendas; then intervenes appropriately.
- Able to keep anyone from dominating the process.
- Able to reframe inflammatory statements into more interest-based statements.
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3. Active Facilitation
- Offers assistance at the right times – doesn’t jump in too soon or allow trouble/difficulty to continue for too long.
- Is able to track and paraphrase back what’s happened even when the group is working quickly and/or discussions are heated.
- Manages conversation/ asks questions so all have opportunity to contribute.
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4. Self Awareness
- Is aware of the impact of his/her personal style in the group.
- Calls for a break or asks SME or Secretary to jump in if feeling unsure or overwhelmed.
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5. Situational Awareness
- Recognizes what’s happening among and between people and responds appropriately.
- Manages participants on the phone as well as in the room.
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6. Meeting Management
- Intervenes when ground rules are not followed.
- Suggests appropriate tools/methodology/structure when needed or requested by the group.
- Moves the group through the agenda efficiently and effectively.
- Knows when to stick to the agenda as planned and when to digress in order to accomplish critical goals.
- Calls for breaks when needed or appropriate.
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7. Decision Making
- Ensures group uses sound decision making techniques (i.e. voting, polling, options matrix, etc.) that are appropriate for the issue.
- Able to analyze and use polling data in an effective way.
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8. Technical Knowledge
- Appears comfortable with the substantive issues the group is dealing with.
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9. Support Team supports the facilitator verbally and with actions
- Secretary
- Subject Matter Expert / Advocate
- Don’t know
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| General comments:
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