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Facilitator Feedback Form
Facilitator Feedback Form
Ratings Scale:
1 = Does not display skill at all
3 = Displays some skill in this area
5 = Displays exceptional, consistent skill in this area
*
Required
*
Chair/facilitator name:
*
Stakeholder group name:
*
Observed meeting date:
Category
Rating
1) Staying Neutral
Does not allow personal preferences, biases about how to work, etc. impact neutrality.
Able to maintain neutrality and non-partisanship in the face of strong PJM substantive preferences.
Can name the interests behind the stated positions or concerns of the participants.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
2) Conflict Management
Maintains composure even when the group is struggling, arguing, or when discussion is heated.
Encourages the group to thoroughly explore alternatives and differences.
Identifies the causes of conflict, unspoken issues, and hidden agendas; then intervenes appropriately.
Able to keep anyone from dominating the process.
Able to reframe inflammatory statements into more interest-based statements.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
3) Active Facilitation
Offers assistance at the right times – doesn’t jump in too soon or allow trouble/difficulty to continue for too long.
Is able to track and paraphrase back what’s happened even when the group is working quickly and/or discussions are heated.
Manages conversation/ asks questions so all have opportunity to contribute.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
4) Self Awareness
Is aware of the impact of his/her personal style in the group.
Calls for a break or asks SME or Secretary to jump in if feeling unsure or overwhelmed.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
5) Situational Awareness
Recognizes what’s happening among and between people and responds appropriately.
Manages participants on the phone as well as in the room.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
6) Meeting Management
Intervenes when ground rules are not followed.
Suggests appropriate tools/methodology/structure when needed or requested by the group.
Moves the group through the agenda efficiently and effectively.
Knows when to stick to the agenda as planned and when to digress in order to accomplish critical goals.
Calls for breaks when needed or appropriate.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
7) Decision Making
Ensures group uses sound decision making techniques (i.e. voting, polling, options matrix, etc.) that are appropriate for the issue.
Able to analyze and use polling data in an effective way.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
8) Technical Knowledge
Appears comfortable with the substantive issues the group is dealing with.
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
9) Support Team supports the facilitator verbally and with actions
Secretary
Subject Matter Expert / Advocate
Don’t know
Select one
1 - No skill
2
3 - Some skill
4
5 - Exceptional skill
Specific examples:
General comments: